OVERVIEW · LAST 30 DAYS
Welcome back, Alex
Health scoreComposite 0–100 score blending sentiment, response speed, and review volume. Treat it like a fitness gauge: 80+ is healthy, below 50 means something needs your attention.
1 %
78/100
Total feedbackAll reviews and direct submissions received during the selected period, across every connected source.
16 %
184
Avg. ratingMean star rating across feedback that included a numeric rating during this period. Text-only submissions are excluded.
2 %
4.4/5
NPSNet Promoter Score: % Promoters (5★) minus % Detractors (1–3★). Passives (4★) don't move the score. Ranges from -100 to +100.
5 %
+61
Sentiment over timeDaily average of AI-scored sentiment (0–100) for feedback received each day. 50 is neutral. The dashed line shows the period average so you can see who's trending above or below it.
Daily average · last 30 days
What people talk aboutTop themes the AI extracted from review text. The number on the right is the count; the smaller delta is the change vs the previous period of the same length.
Top categories · last 30 days
Food Quality113+14
Service101+19
Wait Time38+7
Ambiance35+7
Value30-4
Cleanliness13+1
Needs your attentionReviews the AI flagged as urgent or high churn-risk that you haven't replied to yet. Sorted by recency. Open one to draft a reply.
P
PriyaGoogleDowntown24m ago96
Just left and already planning the next visit. Sarah made my grandmother feel like a regular on her first visit.
D
DerekGoogleWest End2h agoUrgent28
Told 20 minutes for a patio table, sat 55. Watched three walk-ins get seated ahead of us. The food was good but nobody came back to check on us once.
A
AmeliaQR / NFCDowntown5h ago69
Lunch was great and quick. The seasonal soup could use a bit more seasoning, but I'll be back Friday.
No reply channel
AI insightjust now
Sentiment is holding strong at 78, with Food Quality the most-mentioned theme this period.