Customers tap NFC or scan QR to share feedback in seconds. After they pay, a smart SMS asks for a review. Every message from Google, Facebook, Instagram, and SMS lands in one inbox. Our AI tells you exactly what to fix — in English or French.
Best latte I've ever had! The barista was so friendly.
Waited 25 minutes for a table despite having a reservation.
Food was excellent, but the music was a bit too loud.
The new menu items are incredible. Will definitely be back!
Zero friction for customers. Maximum intelligence for you.
Customer taps an NFC card or scans a QR code. No app needed — opens instantly in their browser.
AI-adaptive micro-survey takes 30 seconds. Supports voice, emoji, and text in 40+ languages.
AI processes sentiment, emotion, topics & urgency in milliseconds. Negative feedback triggers instant alerts.
After payment, a smart SMS or email asks happy customers to review you on Google. Unhappy ones get intercepted privately — before they post.
Weekly intelligence reports with trends, predictions, and the single priority action to take next. Your listings stay accurate across 100+ directories automatically.
Every feedback runs through a comprehensive AI pipeline in under 500ms — sentiment scoring, emotion detection, churn prediction, and auto-reply drafting, natively bilingual EN/FR.
Identifies 12+ distinct emotions per feedback — delighted, frustrated, grateful, anxious — with 0–100 sentiment precision, not binary positive/negative.
Time-series forecasts of customer loss risk with confidence intervals. “18% churn risk in 30 days if wait times continue.”
SMS + Email + Slack alerts in seconds. Configurable escalation chains: 3+ negatives auto-escalate to head office.
Auto-generated executive summaries with AI Health Score™, top strengths, top issues, trend direction, and the single priority action to take next.
Personalized, empathetic reply drafts in the customer’s language for every negative review. Edit, approve, publish — in seconds.
Turns scattered complaints into specific, addressable insights: “Slow service mentioned 23 times this week, Friday 7–9 PM, tables 11–15.”
Monitors 3–5 nearby competitor profiles via ScrapingDog. Know exactly where you lead and where you’re falling behind.
Happy customers (4–5★) auto-invited to post on Google, Yelp, TripAdvisor with one-tap links. Grow real reviews, organically.
A single 0–100 score for your customer experience, updated daily. Weighted blend of sentiment, NPS, churn risk, and review velocity.
Reply to Google, Facebook, Instagram, web chat, and SMS from one place.
Your customers reach out on six different platforms. You shouldn't need six tabs open. The Unified Inbox pulls every conversation into one thread list — with the channel badge showing where it came from. Reply once, it routes back through the right platform automatically.
AI suggests replies based on your menu, hours, and policies. Assign threads to team members. Tag and track status. Never miss a message again.
Questions about hours, menu, directions — answered from one place, not the GBP app.
DMs from both platforms in the same inbox. Reply without opening Meta Business Suite.
One-line install on your website. Captures visitors who'd otherwise bounce. Falls through to SMS if they leave.
When a customer replies to a review request or alert, it shows up right here — not buried in your phone.
Turn every transaction into a review opportunity — or an interception.
After a customer pays via Toast, Square, Clover, or Lightspeed, iFeedback sends a personalized SMS or email at the right moment — 30 minutes later, 24 hours later, you choose. Happy customers get guided to post on Google. Unhappy customers get routed to your private feedback form, where you can fix the problem before it goes public.
4–5 stars → 'Share on Google?' with a direct link. 1–3 stars → private feedback capture. You control the narrative.
Post-dinner SMS, reservation follow-up email, lapsed customer re-engagement, VIP birthday outreach. Set the timing, channel, and template.
Track every step: sent → opened → clicked → submitted → posted publicly. Know your conversion rate and optimize.
Spin-to-win wheels, scratch cards, and mystery boxes that reward customers the moment they leave a review.
Outcomes are decided on our servers — the odds you set never touch the browser, so players can't game the wheel.
Winners get a unique code on the spot, with a 30-day expiry by default. Redeem in-venue, no integration required.
Spin the wheel, scratch the card, or pick a mystery box (three or four). Pick the vibe that fits your brand.
Collect 60-second video testimonials from your happiest customers — straight from their phone — then show them off everywhere.
Customers record right from review-request pages and your feedback form. Up to one minute, no app, no studio.
Every clip gets a thumbnail, a searchable transcript, and a sentiment score — so you can find your best moments fast.
Drop your approved clips onto any site with a one-line snippet — up to 24 autoplaying testimonials of pure social proof.
Win the new front page of search — the answers AI assistants give, and the local map around every location.
iFeedback tracks your visibility footprint over a rolling 30 days and uses Claude to write concrete, prioritized recommendations to lift how AI assistants describe you — only spending AI tokens when there's fresh data worth analyzing.
Map your review performance across a grid of points around each location. Heat-mapped scans and regional stats show where customers love you — and which neighborhoods to win next.
Identify and remove fake, spam, and policy-violating reviews through official Google channels. Pay only when reviews are actually removed — zero-risk model at 60–70% less than competitors.
Our AI scans every review on your Google profile and classifies each as Likely Removable or Legitimate — fake, spam, competitor sabotage, harassment, extortion, off-topic. PDF report with policy citations and estimated rating impact.
Professional team submits policy-specific removal requests through official Google channels with documented evidence. 60–80% success rate — vs <10% for generic flagging. Includes Google’s Nov 2025 extortion-review pathway.
For legitimate negatives we can’t remove — we manage them. AI-drafted replies within 24h, systematic Review Amplifier™ campaigns for positive reviews, monthly reputation health reports, and proactive feedback interception.
Ethical removal only — we never use DMCA abuse, fake flagging, or reviewer intimidation. We target fake reviews, competitor sabotage, spam, harassment, extortion, and off-topic content through official Google channels.
Three more tools to grow and protect your reputation.
Structured surveys triggered after transactions — 'How likely are you to recommend us?' Branching logic, bilingual templates, and trend tracking over time. Know your Net Promoter Score and watch it climb.
An embeddable snippet that displays your best reviews on your own website — with schema.org markup that earns rich snippets (star ratings) in Google search results. Turns your happy customers into a conversion tool.
When a 4–5 star review comes in on Google, our AI drafts a warm, personalized thank-you reply. It auto-publishes after 24 hours unless you edit it. Negative reviews always require your approval.
Turn one piece of feedback into a month of marketing — and keep customers coming back.
Turn a five-star quote into ready-to-post captions for Instagram, Facebook, LinkedIn & X — your tone, your voice. Spin your latest AI report into a full monthly newsletter, and grab embed code for every widget.
Every customer's name, contact, language, and consent — captured from feedback, manual upload, or Birthday Club, with email and SMS opt-ins tracked separately.
Enroll customers and let iFeedback send a celebratory offer automatically at 8 AM on their birthday. Loyalty on autopilot.
Four opt-in-only journeys run themselves: instant service recovery, 24-hour promoter thank-yous, birthday outreach, and a welcome series — with per-send delivery tracking.
Manage every location from one account and track performance by team member, so you know which sites and which people drive your scores.
Generate print-ready bilingual QR table tents (6×8 folded) with your logo, crop marks, and fold lines — ready for 350gsm card stock. Order any quantity.
Pre-configured AI models and survey templates for each vertical.
Table feedback, menu insights, chef performance
Patient experience, HIPAA-ready, wait times
Equipment ratings, trainer feedback, class reviews
Room satisfaction, front desk, amenity insights
Stylist performance, booking experience
Store layout, staff helpfulness, checkout speed
Bilingual AI, Canadian data residency, and PIPEDA compliance — a three-layered moat no US-based competitor can replicate.
Full dashboard, feedback forms, AI analysis, alerts, and reports in English and French. Our AI understands Québécois expressions like “c’était correct” (lukewarm) and “j’ai haï ça” (very negative) — meeting Bill 101 requirements for 250,000+ Quebec businesses.
All data hosted on AWS ca-central-1 (Montreal). Your customer data never leaves Canada — critical for healthcare clinics, government-adjacent businesses, and any operator handling sensitive feedback.
Full compliance with Canada’s Personal Information Protection and Electronic Documents Act from Day 1. Encryption at rest and in transit, transparent privacy policies, SOC 2 target for Year 2, HIPAA-ready for healthcare.
Start free. Upgrade when you see results. Cancel anytime.
Enterprise starts at $799/mo — unlimited locations, white-label, dedicated CSM, social listening, and custom SLAs. Contact sales for custom pricing.
The only bilingual, Canadian-hosted platform that captures feedback in-venue, sends smart review requests after every transaction, and manages your listings and messages across every channel. Start your 30-day free pilot — guaranteed ROI or you don’t pay.
No credit card required · Setup in 5 minutes · Cancel anytime
All Your Reviews. One Unified Dashboard.
Google, Yelp, TripAdvisor, Facebook, Instagram — plus your direct QR/NFC feedback — streamed into a single intelligence feed, every review auto-analyzed by AI in real time.
Auto-sync every 15 min
New reviews pulled continuously and fed through the AI Brain in under a second.
Cross-platform sentiment
Spot where each platform diverges. “Yelp average 3.2 vs Google 4.1 — investigate Yelp-specific issues.”
New-review alerts
Any negative review on any platform triggers the same instant alert pipeline as direct feedback.
One-click AI responses
Publish AI-drafted replies to Google and Yelp directly from the dashboard — no tab-switching.
Listings Sync
Your business name, address, phone, hours, and photos pushed to 10–100+ directories — Google, Bing, Apple Maps, Yelp, Yellow Pages, Pages Jaunes, 411.ca, and more. Weekly audit catches inconsistencies before they hurt your SEO.