Run a free audit of your Google reviews — no account, no card — and see which ones violate a written Google policy. Then use iFeedback to collect feedback in-venue, ask for reviews the compliant way, and answer every review with an AI draft, in English or French.
No credit card for the trial. No account for the audit. Open the live demo →
Best latte I've ever had! The barista was so friendly.
Waited 25 minutes for a table despite having a reservation.
Food was excellent, but the music was a bit too loud.
Found a hair in my soup. Very disappointed.
Most owners have one review they know is unfair and no idea what to do about it. The audit tells you whether Google's rules are on your side.
Google removes reviews that break its content policy: fake engagement, reviews left by a competitor, off-topic rants that were never about your business, harassment, and reviews used as leverage for a refund or a free meal. Owners rarely report them, because a report that just says "this is unfair" goes nowhere.
Paste your Google profile and the audit classifies every review — likely removable, unclear, or legitimate — names the policy clause it breaks, and points you at the right reporting pathway. Nothing to install, no sales call, and you keep the report whether or not you ever pay us.
Runs on any public Google Business Profile.
Each review is classified against Google's prohibited and restricted content policy — not scored on how negative it sounds.
Flagged reviews come with the specific policy line, so your report says something Google's reviewers can actually act on.
Off-topic, conflict of interest, harassment and extortion each escalate differently. You get the pathway that matches the violation.
Nobody can promise a removal — Google decides. The audit is just as clear about the reviews with no case, so you stop wasting time on them.
Zero friction for your customers. One dashboard for you.
Customers tap an NFC card or scan a QR code. No app to install — the bilingual feedback page opens straight in their browser.
Send review requests by SMS or email from your customer list, on the delay you choose. Every recipient sees the same ask.
Each review and each piece of feedback gets a sentiment score, an emotion, categories, urgency and churn risk — in English or French.
AI drafts a reply in the customer's language. You approve it and publish to Google without leaving the dashboard.
Scheduled AI reports show what changed, what is trending, and the one action worth doing next — per location and per team member.
One AI pass per review and per piece of feedback: sentiment score, emotion, categories, urgency and churn risk — natively in English and French.
Each review is tagged with one of twelve emotions — delighted, frustrated, grateful, angry, anxious and so on — plus a 0 to 100 sentiment score, instead of a positive/negative flag.
Every review is scored low, medium or high on the risk that this customer does not come back, so the follow-ups you make are the ones worth making.
SMS, email and Slack alerts fire on the rules you set — a one-star, a specific category, a run of negatives — and escalate to a second contact if nobody acts.
Executive summaries built from your own data: top strengths, top issues, trend direction, an AI Health Score™, and the single priority action to take next.
A personalized, empathetic draft in the customer's language for every review. Edit, approve, publish to Google — without leaving the dashboard.
Turns scattered complaints into named categories with counts and dates, so "service is slow" becomes something you can assign to a shift.
Follow nearby competitors' public rating and review counts over time, so you know whether you are gaining or losing ground on your own street.
One-tap links to post on Google, Yelp or TripAdvisor, offered to every customer who finishes the feedback flow. Real reviews from real customers, asked for the same way.
A single 0 to 100 score for your customer experience, recomputed from sentiment, review velocity and churn risk, so you can see the direction at a glance.
More real reviews, collected without putting the listing at risk.
Upload or sync a customer list and iFeedback sends a personalized SMS or email on the delay you set — 30 minutes after a visit, the next morning, whatever fits your business. The customer taps once, picks a rating, and then sees both options: post a public review, or send you private feedback. Everyone sees both, at every star rating. That is what keeps you on the right side of Google's policy and the FTC's rules on reviews.
The rating you choose only changes which option is listed first. The public review link is never hidden from an unhappy customer — the thing most competitors quietly do, and the thing that gets listings suppressed.
Post-visit SMS, follow-up email, lapsed-customer re-engagement, birthday outreach. Set the timing, the channel, the template and the language — opt-in status is tracked per channel.
Follow every step: sent, delivered, opened, tapped, submitted, and which platform they went on to. You see where the drop-off actually happens.
Spin-to-win wheels, scratch cards, and mystery boxes that reward customers the moment they leave a review.
Outcomes are decided on our servers — the odds you set never touch the browser, so players can't game the wheel.
Winners get a unique code on the spot, with a 30-day expiry by default. Redeem in-venue, no integration required.
Spin the wheel, scratch the card, or pick a mystery box (three or four). Pick the vibe that fits your brand.
Collect 60-second video testimonials from your happiest customers — straight from their phone — then show them off everywhere.
Customers record right from review-request pages and your feedback form. Up to one minute, no app, no studio.
Every clip gets a thumbnail, a searchable transcript, and a sentiment score — so you can find your best moments fast.
Drop your approved clips onto any site with a one-line snippet — up to 24 autoplaying testimonials of pure social proof.
Google on every plan, then Yelp, TripAdvisor, OpenTable and Meta as you move up — alongside the feedback you collect in-venue. Everything gets the same AI pass.
Hourly on Starter, every 30 minutes on Growth, every 15 on Pro. New reviews are pulled and analyzed without you refreshing anything.
See where your rating diverges by source, so a Yelp problem does not stay hidden behind a healthy Google average.
A negative review on any connected platform runs through the same alert and escalation rules as your in-venue feedback.
Approve an AI draft and publish it straight to Google. Other sources open with the reply text ready to paste.
We compare the name, address and phone we find on each connected platform against your canonical record and flag what does not match — the inconsistencies that quietly cost you local ranking.
Win the new front page of search — the answers AI assistants give, and the local map around every location.
iFeedback tracks your visibility footprint over a rolling 30 days and uses Claude to write concrete, prioritized recommendations to lift how AI assistants describe you — only spending AI tokens when there's fresh data worth analyzing.
AI answers vary by user, session and model version. Visibility figures come from repeated sampling — treat them as a trend line, not a number any AI vendor publishes or guarantees.
Map your review performance across a grid of points around each location. Heat-mapped scans and regional stats show where customers love you — and which neighborhoods to win next.
The free audit tells you which reviews have a real case. From there you can file the reports yourself, hand them to us, or turn the ones that are staying into a reason to buy from you.
Run it on any public Google Business Profile. Every review gets a verdict, the policy clause it breaks, and the reporting pathway to use. Re-run it any time from inside the dashboard on Growth and Pro.
We build the evidence file and submit the policy-specific report through Google's official channels, then follow the escalation path if the first pass is rejected. Google makes the final call — no vendor controls that.
For the negatives that are legitimate and are staying: drafted replies within 24 hours, review-request campaigns to the customers who liked you, and a monthly report on where your rating is heading.
Ethical removal only. We report reviews through Google's official channels using the policy they actually violate — never DMCA abuse, mass false flagging, or contacting reviewers. We do not try to remove reviews that are simply negative and true.
Three tools that come with every plan.
Structured surveys you can send after a visit — how likely are you to recommend us, how was the service. Branching logic, bilingual templates, and score tracking over time so you can see the trend, not just the last answer.
An embeddable snippet that shows your best reviews on your own website, with schema.org markup so search engines can read the rating. One line of code, no build step.
Every review gets a drafted reply in the customer's language, matched to your tone. You read it, edit if you want, and publish to Google from the dashboard. Nothing is published without your approval.
Turn one piece of feedback into a month of marketing — and keep customers coming back.
Turn a five-star quote into ready-to-post captions for Instagram, Facebook, LinkedIn & X — your tone, your voice. Spin your latest AI report into a full monthly newsletter, and grab embed code for every widget.
Every customer's name, contact, language, and consent — captured from feedback, manual upload, or Birthday Club, with email and SMS opt-ins tracked separately.
Enroll customers and let iFeedback send a celebratory offer automatically at 8 AM on their birthday. Loyalty on autopilot.
Four opt-in-only journeys run themselves: instant service recovery, 24-hour promoter thank-yous, birthday outreach, and a welcome series — with per-send delivery tracking.
Manage every location from one account and track performance by team member, so you know which sites and which people drive your scores.
Generate print-ready bilingual QR table tents (6×8 folded) with your logo, crop marks, and fold lines — ready for 350gsm card stock. Order any quantity.
Feedback questions, AI categories and reply tone adapt to the vertical you pick during onboarding.
Table feedback, menu and service themes, staff mentions
Patient experience, wait times, front-desk and bedside manner
Equipment, trainers, class quality, cleanliness
Rooms, check-in, breakfast and amenities
Stylist performance, booking experience, results
Store layout, staff helpfulness, checkout speed
Bilingual by default, and built around the privacy rules you actually operate under.
Dashboard, feedback forms, SMS and email templates, AI analysis, alerts and reports all run in English and French. The AI is prompted on Québécois phrasing, so « c'était correct » reads as lukewarm rather than positive — which matters if you serve customers in Quebec.
Hosting region is configured per deployment rather than assumed. If Canadian data residency is a requirement for your clinic, franchise or public-sector contract, ask before you sign and we will confirm your region in writing.
Consent captured and stored per channel, email and SMS opt-ins tracked separately, encryption in transit and at rest, and export or deletion of a customer's data on request.
Independent research keeps finding the same thing: ratings move revenue. Put in your own numbers and see the conservative estimate — not the fantasy one.
Estimates, not a promise. Results depend on your volume, your service and your starting rating. The one guarantee: customers you never ask almost never post.
Every plan starts with 30 days free and no credit card. You only enter payment details when you decide to keep it.
One location, Google covered.
Multi-location, plus Review Shield.
Every source, managed removal.
30-day free trial on every plan · No credit card to start · Cancel any time
Enterprise starts at $799/mo — unlimited locations, 5-minute syncs, custom game branding and a written SLA. Email us about Enterprise.
No invented customer counts, no fake logos. Just the four things we deliberately built differently.
Forms, AI analysis, alerts, reports and SMS templates are first-class in both languages — built in Montreal for businesses that serve in both, and for Law 25.
No review gating, no fake reviews, no DMCA tricks. Everything the platform automates stays inside Google's policy and the FTC's rules — your listing is never the bet.
Alerts that escalate when nobody acts, per-staff insights, a no-login app for field technicians. Designed for how service businesses actually run.
Onboarding imports your Google reviews in minutes and prints your QR kit. Thirty days free, no credit card, cancel with a click.
Straight answers — including the ones that are less convenient for us.
Yes. No credit card to start, every feature of your plan unlocked, and the trial simply ends if you do nothing — no surprise charge. Your data and QR codes are kept, so if you subscribe later you pick up where you left off.
Sometimes — and anyone who promises more is lying to you. Google only removes reviews that break its written content policy: fake engagement, competitor reviews, off-topic rants, harassment, extortion. Our audit tells you which of your reviews have a real case, and managed removal is pay-on-success: if Google leaves the review up, you owe nothing.
Yes, when it is done right. What gets businesses in trouble is gating — only asking happy customers, or hiding the review link from unhappy ones. iFeedback shows every customer the same two options (public review or private feedback) at every star rating, which keeps you inside Google's policy and the FTC's rules.
Google on every plan — reviews sync automatically and you can publish replies from the dashboard. Growth adds Yelp; Pro adds TripAdvisor and OpenTable. Facebook and Instagram currently require a Meta Page access token — there is no one-click connect yet, and we would rather tell you that here than after you have paid.
It was built in French and English at the same time, in Montreal. Feedback pages, SMS and email templates, AI analysis, alerts and monthly reports all run natively in both — and the AI is prompted on Québécois phrasing, so « c'était correct » is read as lukewarm, not glowing.
Never. The AI drafts a reply in the customer's language and tone-matched to your business; a human approves, edits or discards it. Nothing is published to Google without your explicit click.
None. Your QR codes are generated instantly and print on any printer — or order our folded table tents ready for card stock. NFC cards are optional. Customers never install an app; the feedback page opens in their browser.
It stays yours. Plans are month to month (or annual, your choice), you can export your customers and feedback at any time, and under PIPEDA and Law 25 you can request full deletion — we comply, promptly.
The only bilingual, Canadian-built platform that captures feedback in-venue, sends compliant review requests after every transaction, and reads every review with AI. Start free for 30 days and judge it on your own numbers.
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